Privacy Policy

1. Scope of this Privacy Policy

This Privacy Policy applies to personal information and account-related information processed through our websites, software applications, licensing systems, registration systems, customer support channels and other Services operated by SP Engineering Consultants.

By creating an account, registering a software license, purchasing or activating a product, submitting information, contacting support, or otherwise using the Services, you acknowledge that you have read this Privacy Policy.

2. Who We Are

The Services are operated by:

For privacy-related questions, requests or complaints, please use the contact information provided in this Policy.

3. Information We Collect

Depending on the Services you use, we may collect the following categories of information.

3.1 Account and Identity Information

• Full name
• Email address
• Mobile telephone number
• Account credentials and authentication information
• Account status and registration information

3.2 Professional Information

Because SP Engineering Suite is intended primarily for engineering, architectural, construction and professional users, we may collect professional information such as:

• Professional profile information
• Higher education or qualification information
• Firm or organisation name
• Professional registration information
• BPMS or other professional registration numbers, where voluntarily provided
• Professional role or designation

3.3 Address and Location Information

Where required for registration, invoicing, licensing, customer support or service administration, we may collect:

• City
• Taluka
• District
• State
• Country
• Pincode
• Business or correspondence address, where provided

3.4 Software Licensing Information

To protect software licenses from unauthorized use, copying, resale or unauthorized activation, the Services may collect technical licensing information, including:

• License number
• License status
• License activation information
• License expiry information
• Software version
• Machine or installation information
• PC hardware identification information
• Hardware ID (HWID) or similar machine identifier

3.5 Device and Technical Information

Depending on the application and platform, we may process technical information such as:

• Operating system information
• Software version
• Application version
• Device or machine identifiers
• Hardware characteristics required for licensing
• Error or diagnostic information
• Authentication logs
• Security and access logs

3.6 Project and Service Information

If you voluntarily use features that store project-related information, we may process information submitted by you, such as project identifiers, client/project names, drawing references, settings, preferences and related drafting information.

You should avoid uploading personal, confidential or commercially sensitive information that is not necessary for the requested Service.

3.7 Payment and Transaction Information

Where paid Services are offered, payment transactions may be processed through third-party payment providers. We may receive limited transaction information such as payment status, transaction reference, subscription status and related billing information.

We do not intend to store complete payment card numbers, CVV numbers or similar highly sensitive payment credentials on our own systems unless expressly stated otherwise.

3.8 Communications

If you contact us through email, support channels, registration forms or other communication methods, we may retain the contents of the communication and information necessary to respond to your request.

4. How Information Is Collected

Information may be collected directly or automatically through the following methods:

• Account registration forms
• Software license activation
• Software authentication
• Website forms
• Customer support communications
• Software diagnostics
• Cookies and similar technologies
• Information provided voluntarily by the user
• Third-party authentication or service providers

5. How We Use Your Information

We process information only for legitimate business, operational, security, licensing and service-related purposes, including:

• Creating and managing user accounts
• Authenticating users
• Activating and validating software licenses
• Preventing unauthorized software use and license abuse
• Associating a license with an authorized machine or installation
• Providing customer and technical support
• Communicating important software, account or licensing information
• Maintaining and improving the Services
• Diagnosing software errors and technical problems
• Maintaining system security and preventing fraud
• Maintaining business and transaction records
• Complying with applicable legal requirements
• Protecting our legal rights and interests

6. Lawful Basis and Consent

Where applicable under Indian data-protection law, we may process personal data based on consent, legitimate permitted purposes, contractual requirements, legal obligations or other lawful grounds available to us.

Where processing is based on consent, you may withdraw your consent subject to applicable law and subject to situations where continued processing is permitted or required by law.

Withdrawal of consent may affect our ability to provide certain Services, particularly account authentication, software licensing and security functions that require certain information.

India's Digital Personal Data Protection Act, 2023 establishes a framework governing processing of digital personal data, while the Digital Personal Data Protection Rules, 2025 provide additional implementation requirements and a phased commencement framework. :contentReference[oaicite:1]{index=1}

7. Software Licensing and Hardware ID (HWID)

A Hardware ID (HWID) may be generated from one or more characteristics of the computer on which the software is installed.

The HWID is used primarily as a technical licensing and security identifier. It is not intended to be used as a substitute for your name or professional identity.

Because changing computer hardware may change a machine identifier, certain hardware modifications, system migrations or reinstallations may require license reactivation or support intervention.

We may use licensing information to detect suspicious activation patterns, excessive activations, unauthorized sharing, tampering or other conduct that may violate the applicable software license terms.

8. Authentication and Cloud Services

We may use third-party infrastructure and cloud service providers to provide authentication, database, hosting, licensing and other technical functionality.

For example, our Services may use Google Firebase services, including Firebase Authentication and Cloud Firestore, depending on the specific application and configuration.

Information processed through such services may be subject to the security practices, terms and privacy policies of those service providers.

We select service providers based on operational, technical and security requirements appropriate to the Services.

9. Disclosure and Sharing of Information

We do not sell personal information as a commercial product.

We may disclose or provide access to information where reasonably necessary for the following purposes:

• Service Providers: Hosting, authentication, database, licensing, communication, payment, analytics, security and technical infrastructure providers.
• Professional Advisors: Lawyers, accountants, auditors or other professional advisors where reasonably necessary.
• Legal Requirements: Where disclosure is required by applicable law, regulation, court order or lawful governmental request.
• Security and Fraud Prevention: Where reasonably necessary to investigate unauthorized access, license abuse, fraud, security incidents or misuse of the Services.
• Business Transactions: In connection with a merger, acquisition, restructuring, transfer of assets or similar business transaction, subject to applicable law.

We require appropriate confidentiality and security obligations from service providers where applicable.

10. International Data Transfers

Some technology and infrastructure providers used by the Services may process information on infrastructure located outside India.

Where information is transferred, stored or processed across jurisdictions, we will seek to do so in accordance with applicable law and contractual or technical safeguards applicable to the relevant service.

You acknowledge that cloud-based services may involve infrastructure distributed across multiple geographic locations.

11. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, destruction or loss.

Depending on the information and Service involved, security measures may include:

• Authenticated access controls
• Password and credential protection mechanisms
• Access restrictions
• Cloud infrastructure security controls
• License validation mechanisms
• Hardware-based licensing controls
• Security logging and monitoring
• Software access controls
• Administrative security procedures

However, no electronic transmission, computer system, database or Internet-based service can be guaranteed to be completely secure.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including account administration, software licensing, customer support, legal compliance, security, dispute resolution and legitimate business record-keeping.

Different categories of information may therefore be retained for different periods.

When information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable legal, contractual, accounting or security requirements.

13. User Rights and Choices

Subject to applicable law, users may have rights concerning their personal data, including rights relating to:

• Access to personal information
• Correction of inaccurate or incomplete information
• Updating account information
• Withdrawal of consent where processing is based on consent
• Deletion of personal information where applicable
• Information regarding processing activities
• Grievance or complaint mechanisms

Certain requests may be subject to verification to ensure that information is not disclosed to an unauthorized person.

We may also retain certain information where continued retention is required or permitted by law or is reasonably necessary for security, fraud prevention, dispute resolution or enforcement of contractual rights.

14. Account Deletion

Users may request deletion or closure of their account by contacting us using the contact details provided below.

Upon receiving a valid request, we may verify the identity of the requester before processing the request.

Deletion of an account may result in loss of access to software licenses, project settings, account history or other Services associated with that account.

Information that we are legally required or permitted to retain may remain stored for the applicable retention period.

15. Cookies and Similar Technologies

Our websites may use cookies, local storage, session technologies or similar mechanisms to provide essential functionality, remember preferences, maintain sessions, improve security and understand website usage.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

16. Children's Privacy

The Services are intended primarily for professional, engineering, architectural, construction and business users.

We do not knowingly design the Services to solicit personal information from children where such collection would be prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

17. Third-Party Services and Links

Our Services may integrate with or link to third-party websites, authentication providers, cloud platforms, payment providers or other services.

Third-party services operate under their own terms and privacy policies. We are not responsible for the privacy, security or content practices of independent third parties.

Users should review the applicable privacy policies of third-party services before submitting information to them.

18. Security Incidents and Data Breaches

If we become aware of a security incident involving personal information, we will assess the incident and take reasonable steps appropriate to the circumstances, including investigation, containment, remediation and notification where required by applicable law.

Users should immediately report suspected unauthorized access, account compromise, license abuse or security vulnerabilities to us.

19. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, technology, business practices, security measures or applicable law.

The revised version will be posted on this page with an updated "Last Updated" date.

Where required by applicable law, we may provide additional notice or obtain consent before implementing material changes.

20. Grievance and Contact

If you have questions, concerns, requests or complaints relating to privacy or personal data, please contact us.

When submitting a privacy request, please provide sufficient information for us to identify your account and understand your request. We may request reasonable verification before acting on requests involving personal information.

21. Governing Law and Jurisdiction

This Privacy Policy shall be interpreted in accordance with applicable laws of India.

Subject to mandatory provisions of applicable law, disputes relating to this Privacy Policy or the processing of personal information shall be subject to the jurisdiction of the appropriate courts and authorities in Maharashtra, India.

22. Important Software Disclaimer